Articles:
ISO 10015- A Strategic Management Tool for Human Resource Development
ISO Guideline 10015 for Quality Management Systems
Competitive Advantage & Quality of Human Resources
Quality Guideline for Public Management
Articles:
quality_assurance_public_administration
Publications:
"Quality Management in the Public Administration (SNV/2002)",
Swiss Norm Association (SNV), www.snv.ch; Beuth Verlag, Berlin, Zürich, Vienna, 2002 (ISBN 3-419-15362-4).
Conferences:
Quality Management of In-Service Training Institutions of Public Administration - Special Interest Group of the International Association of Schools & Institutions of Administration (IASIA), Brussels
Nanjing Conference on Quality in Training Management, April 2001, Nanjing, China
Beijing Conference on Quality in Training Management, April 2002, Beijing, China
Annex 1 (chinese version ) Annex 2 (english version )
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