Quality Guideline for Public Management

Articles:

ISO 10015- A Strategic Management Tool for Human Resource Development

ISO Guideline 10015 for Quality Management Systems 

pdf Competitive Advantage & Quality of Human Resources


Quality Guideline for Public Management

Articles:
 

pdf quality_assurance_public_administration

Publications:

"Quality Management in the Public Administration (SNV/2002)",
Swiss Norm Association (SNV), www.snv.ch; Beuth Verlag, Berlin, Zürich, Vienna, 2002 (ISBN 3-419-15362-4).

Conferences:

Quality Management of In-Service Training Institutions of Public Administration - Special Interest Group of the International Association of Schools & Institutions of Administration (IASIA), Brussels

Nanjing Conference on Quality in Training Management, April 2001, Nanjing, China

pdf Beijing Conference on Quality in Training Management, April 2002, Beijing, China 

Annex 1 (chinese version ) Annex 2 (english version )

beijingtom3Nanjing

For more information, publications and conferences on activities related to ISO 10015:1999, please visit:

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